During this time you'll be able to use the drop down box next to your transaction to view your Purchase ID, Purchase Amount and Estimated Payment date.
You can also determine how far along your cashback is in the process. The 'Status Update' will let you know when your cashback has last moved along this process. The first stage will be ' returns and cancellations ', meaning we have to wait for the retailer's returns period to be over to ensure that you haven't returned the item before your cashback gets processed.
You can view this article here for help on how to clear your cookies. Unless otherwise stated in the wording of the rate, voucher codes or discounts such as student or staff discounts cannot be used in conjunction with cashback. If you've used one of these then you will be unable to raise a claim as the cashback is not eligible.
Unless otherwise stated, you should wait at least 72 hours before chasing untracked cashback. On our website, you'll see a section called 'When will I get my cashback?
This is found on the 'Cashback details' section of the Quidco app. Please disable your VPN when purchasing through Quidco as this will interfere with tracking. VPNs are designed in such a way that they securely encrypt your data so that your data is hidden in a virtual tunnel.
When using a VPN, you are masking the data in your browser, meaning we cannot track your purchase. If you have used a VPN and your purchase has failed to track we may be able to get your cashback via a manual claim. The chances of success may be slim and for future purchases it's strongly advised to disable your VPN.
If any of the above apply to you for your untracked purchase, we can't unfortunately do anything more. Please use the above reasons for failed tracking as guidance on how to improve your purchase journey and better ensure cashback tracks.
Please note: Some retailers do require you to 'activate' the offer to receive cashback or a higher rate of cashback. Please check Quidco. We promise your card details are kept secure. We don't take any payment; we just need the details to track where and when you've made a purchase so we can pay your cashback. Read more about how we comply with the Payment Card industry data standards.
To take advantage of these offers you must register a VISA debit or credit card and use it to you pay for your purchase. In some cases we may prompt you to activate an offer to receive cashback or a higher rate of cashback. It's easy to activate an offer, simply click the blue 'activate' button on an offer on Quidco. It's normal for a Quidco High Street purchase to take up to 21 days to track, due to the returns policies in participating stores.
However we would recommend keeping hold of your receipt, until your purchase has tracked. In the unlikely event that your purchase hasn't tracked after that time, please get in touch with us via our messenger service.
Please note: You will need to do this within three months of the purchase date and we regret we are unable to answer any other type of query. Only certain retailers offer in-store cashback.
Store Search. Close Home Categories. Main Menu. Department Stores. More Categories. View your collections. Oops… 's slipped through the net! Try again later. Play Again. My cashback hasn't tracked automatically All Quidco transactions made online are tracked by third party organisations called affiliate networks, who do so using cookies small pieces of data dropped by a website into a users browser.
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